- Does Charu Creation deliver Internationally?
Having received so much love from the overseas, Yes, Charu Creation has started shipping international orders. While covering 70% of the world countries at present, we strive to deliver our collections to each of your door steps very soon!
- How is the shipping rate calculated for international orders?
Once you are done stacking your cart with your favorite fabrics, you will find the shipping calculation at the check-out page. Your order cost will be automatically calculated based on the weight of the selected products and zip code on a real-time basis.
- How long does it take to ship internationally?
Once ordered, we know that getting the fabrics on time and crafting them in your thought-out outfit is something you just can’t wait for! We ship all our orders though DHL-Express which ideally takes no longer than 3-6 working days from the date of order placement.
- Do I have to bear the local taxes when I receive my order?
Since each country has there on set of local taxes, all taxes and duties shall be borne by the customer. While the above statement remains true for almost all the countries there are a few countries which have some additional mandates while placing the order. It is compulsory for our customers in South America to mention their Tax Id in the cart page in the “Special Instructions for Seller” column to enjoy a smooth delivery process or else, your order might get stuck! While in case of Russia, no individual consignee order can be placed. Only Companies with an Import License (to be given before shipping) can place their orders.
But since we know your love for Indian Handlooms is way beyond these regulations, we always try our best to get the fabrics delivered at your doorstep without and hassle or discomfort. So just Keep Calm and Keep Shopping!
- Is COD Available on international orders?
No, COD is not applicable on international orders. We accept only prepaid orders.
- How can I make the payment for international orders?
You can make your payment through any international bank cards. If you would like to pay through PayPal, then you need to place a Cash-On-Delivery order and our support team will reach you through email with the payment link before the order is shipped.
- Can I place bulk orders internationally? If yes, please guide me through the procedure.
Can’t get enough of our collection? We totally feel you! Yes, we do take international bulk orders! You can get in touch with our team and place your order directly.
- What is your Return Policy?
While we make sure to deliver the best, we do entertain returns in case of dissatisfaction with the material or product damage. In case you did not like the product, you can return the fabric within 7 days from the date of receipt (not applicable in case of fabrics measuring below 2mtrs). In this case, the return shipping charges will be borne by the customer. We will refund the fabric amount (only), if we receive the order, within 7 days from the date of receipt.
Please Note: Products under 2mtrs or bought on Sale are not returnable or exchangeable unless defective.
Ideally, all our products undergo thorough quality checks before delivery, if you still find that the product is damaged, kindly send us pictures of the product within 24 hours from the order receipt. Once we confirm on order damage, we will refund the entire amount including shipping to your bank account or offer you a coupon code of the same amount. In such a scenario, you do not have to return the fabric, just sit back, accept our apologies and place another order! We will try out best that you don’t face an issue like this again!
- What is your Cancellation Policy?
Did you place a wrong order or changed your mind? You absolutely have no reasons to freak out because we got you! If you cancel your order within 24 hours from the time of order placement, full amount will be refunded. However, if you wish to cancel your order once it’s shipped (you will receive a text message from DHL), in this case, the money will not be refunded. If you wish to return the product, you can refer to Question no. 7.
- Do you have standardized prices for domestic and international orders?
International peripheries don’t weigh down the love we have for our customers. All our products are uniformly priced for countries across the world. It is only the shipping cost that varies based on the weight of the order and zip code of the country.
- Can I bill the order internationally and get it shipped to an Indian address?
Staying abroad can’t really aloof you from your roots. Isn’t it? You can definitely pay internationally and get it shipped to any town or city in India. Whether you plan to gift it to your friends or family, or get it collected for your own self, don’t give it a second thought! Just get your hands on it and place the order. Besides, all the charges we levy on shipping are going to be calculated on domestic prices only.
- How can I detect the quality of the fabric online?
Hailing right from the hands of efficient and diligent artisans, each fabric tags along some unique characteristics. Apart from providing good quality fabrics to our customers we also aim at educating them on the various characteristics recognized with each fabric. Kindly refer to our product page wherein we have dedicatedly mentioned the opacity, color bleeding and shrinkage properties for every fabric, hence the quality is going to differ accordingly.
- How do I contact Charu Creation customer support?
We are always up for a little chit-chat! Questions, suggestions, queries, doubts? Whatever you have in mind, just bring it to us! You can call us at +91 8800554542, 0141-2235510 or ping us on our chat support from 4:30 am – 12: 30 pm (as per GMT Time Zone). You can also drop us an email at firstname.lastname@example.org and we will revert to you within 24 hours from Monday-Saturday, except Indian Public Holidays.
- Are there some items which are restricted for international shipments?
Though we know after leafing through the website you would feel like buying everything, however, there are a few products that we don’t ship overseas. In this case, if the fabric is not compatible for shipping in your country, you will see a condition ticker on the product page itself and add to cart will be automatically disabled. Nevertheless, the restricted items are limited to a very few products, that too only to make sure that we don’t ship anything that can or shall be subjected to some bleeding. Rest, the world is yours!! Wear your designing hat, pick your fabrics and let the creativity roll in!
- My payment has failed! What shall I do now?
Arghh!! Annoyed much? Take a deep breath and try again! That’s the best way out! However, if it still doesn’t work, you will receive an abandoned cart recovery email in your mail box. You can try again and place your order. In case your payment has failed & deducted from your account, and the order has not been placed, ping our customer support and we assure you, your concern will be addressed on priority.
- Why is international shipping not free?
We all are aware of the complexities that international shipping brings along. Each country has their own set of custom duty norms and taxes which makes it difficult for any e-commerce business to bear the shipping charges. Even courier companies in this case has a scroll running down with T&Cs which makes it all the more difficult to ship products for free, internationally. However, we only charge the shipping cost that the courier company levy on each order. There are no hidden costs involved! But we know you won’t mind paying an extra few pennies for our enchanting collection! Don’t ya?
Still can’t find the answer to your query? Don’t hesitate to get in touch with us!
Just drop us a mail at email@example.com or call at + (91)-(11)-41606059 .