CANCELLATION, RETURN & REFUND POLICY

RETURN POLICY

CHARU EXPORTS INCORPORATION will accept return of products within 3 days from date of receipt; only in case there is a significant difference in the products ordered from the products supplied (wrong colour, quality or material related issues) and where the Product and the Packaging is in its original condition (should be unused, unaltered, unsoiled).

CHARU EXPORTS INCORPORATION however cannot accept the return in case:

  • The product have been used or altered
  • There is any physical damage to the product 

To return a product, please raise a return request via email at support@charu.org.in by providing the following details:

  • Order ID
  • Images clearly demonstrating the problem/ issue

Post receiving your request Customer Support will confirm the return request and will inform you about the pickup process. Please ensure that product is in unused and original condition, include all labels, original packing and invoice along with the product. CHARU EXPORTS INCORPORATION shall not be responsible for any items sent to us for return / replacement without our confirmation.

CANCELLATION & REFUND POLICY

After placing an order, user(s) cannot cancel the order.
Shipment of Products cannot be extended beyond the original shipping date specified without CHARU EXPORTS INCORPORATION written consent
If customer paid twice for one transaction, the one transaction amount will be refunded within 15 to 20 working days.

CHARU EXPORTS INCORPORATION reserves the right to cancel any order at its sole discretion:

  • For products that are listed at an incorrect price
  • Under a situation where CHARU EXPORTS INCORPORATION may not able to meet the requirements of the order placed
  • Order so placed/cancelled does not comply with CHARU EXPORTS INCORPORATION policy
  • In cases of goods unavailability or service problem:
  • If the product sent for replacement is not available (CHARU EXPORTS INCORPORATION will try to give possible alternatives for the user(s) to select and if not acceptable then refund will be made)
  • If product is not available or vendor is not able to ship the products
  • The delivery address is out-side the service area
  • For any other reason.

This shall be regardless of whether the order has been confirmed and/or payment been received. However, CHARU EXPORTS INCORPORATION will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the user(s) and 100% refund will be made within 15 working days from the date of cancellation of order.